Legal

Privacy Policy

Last updated: September 18, 2026

5dot2 Holdings, doing business as New Roof ("New Roof," "we," "us," or "our"), is a residential roofing contractor based in Lebanon, Ohio. This Privacy Policy explains what information we collect through ohionewroof.com, our contact forms, our website chat, phone calls, and text messages, and how we use it.

Information We Collect

Contact details you give us: name, phone number, email address, and property address.
Project details: anything you tell us about your roof, your property, or the work you need, including photos you send.
Messages: the content of chat messages, text messages, emails, and voicemails you send us.
Basic site data: pages visited, device and browser type, and approximate location, collected through privacy-friendly analytics.

How We Use Your Information

To respond to your questions and estimate requests.
To schedule inspections, estimates, and roofing work.
To send appointment reminders, project updates, and follow-ups about your request.
To send occasional offers, only if you have agreed to receive them.
To improve our website and our service.

Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, we will text you about your estimate, appointment, or project, and occasionally about offers if you opted in to those. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help.

We do not sell, rent, or share your mobile number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except with the service providers that deliver our messages on our behalf.

Who We Share Information With

We do not sell your personal information. We share it only with:

Service providers that run our website, contact forms, chat, phone, and messaging systems, who may use it only to provide those services to us.
Material suppliers, manufacturers, or your insurance company, when needed to complete your project or a warranty or claim you asked us to help with.
Government authorities, when the law requires it.

Cookies and Analytics

Our site uses a small number of cookies and similar technologies to keep the site working, to run the chat window, and to understand in general terms how visitors use the site. You can block cookies in your browser settings. The site will still work, although the chat window may not.

How Long We Keep Information

We keep customer and project records for as long as needed to serve you, honor warranties, and meet legal and tax requirements. You can ask us to delete your information at any time, and we will do so unless we are required to keep it.

Your Choices

Reply STOP to any text message to stop receiving texts.
Click unsubscribe in any marketing email to stop receiving emails.
Contact us to see, correct, or delete the information we hold about you.

Children

Our website and services are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to This Policy

If we update this policy, we will post the new version on this page and change the date at the top.

Contact Us

5dot2 Holdings, doing business as New Roof
656 E Pekin Rd, Lebanon, OH 45036
Phone: (513) 720-9901
Email: ncaldwell@ohionewroof.com